and on the billing side, that’s more horrendous! Purchased a different telephone as my deal was up for renewal on the net was purported to get $a hundred credit score under no circumstances confirmed up despatched the cellular phone by means of mail the way in which they advised me to copyright Publish and received it. I obtained a textual content information stating they acquired it and my credit rating will likely be on my Invoice, but however my Invoice arrived and so they still demand me for it. When I named. That they had the audacity to state which the telephone wasn’t the cellphone they have been anticipating?! What other telephone could it have been? It absolutely was their telephone they despatched me two yrs in the past?! While using the bring it back again system?! They told me they would check into it and electronic mail me back never got an e mail. They identified as me back and we’re attempting to say it absolutely was a technical dilemma with my cellphone the identical agent that's designed to have cared for me?
People brokers Functioning against Telus Positive aspects, in lieu of holding the old loyal customers they make them disappear to look for other company
We're sorry to listen to about each one of these problems you've got skilled with both of those tech support and billing. You should mail us A non-public concept, and we’ll get the job done to obtain you the help and stick to-up required to resolve these difficulties as quickly as possible.
00 a lot more per month. Though my agreement says promo price tag is for two years my Invoice suggests it's one particular yr. Soon after paying an afternoon currently attempting to get support, after the third human being I spoke they said they'll look into it and call me back again. I did not get a connect with back again with responses. This is completely unacceptable. I regret signing up with Telus and can inform Every person I realize to in no way register with them. Outside of curiosity I named Shaw and straight away had the call answered and the individual I spoke with was clear and articulate. Emotion trapped in a contract and at the mercy of a giant technique which has no help for its customers.
How do I discover that particular person. I think I'm going into a new billing cycle and I happen telus billing support to be functioning in circles for months
You are going to then receive a textual content concept once the agent responds, and you may comply with up at your earliest comfort.
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• I spoke to multiple brokers, such as Maria and Regal, who could not give clarity or escalate my scenario as requested.
I needed to Get hold of CS now with Chat as well as Section I need to talk to is barely accessible by cellphone. The CS on Chat organized a phone back again at an agreed upon time slot. When that Division named me later I received every little thing sorted out.
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My skilled served me with my concern and answered all of my stick to-up thoughts. You may have the ideal individuals Performing in your case!
The TELUS team acknowledges that our work spans lots of Territories and Treaty areas and we have been grateful for the normal Know-how Keepers and Elders who will be with us nowadays, all those who have absent before us plus the youth that encourage us.
Hi @Ben708 we definitely benefit your loyalty with us and we wish to aid. Please control your inbox to get a message from us
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